Refund policy

Return & Refund Policy

Last Updated: [26/7/2026]

Welcome to [B-gifts SA].

At [B-gifts SA], we are committed to providing a secure and reliable digital shopping experience for customers across Saudi Arabia and the GCC.

Due to the nature of our products, which are delivered electronically and may include one-time-use codes or access information, our refund policy differs from traditional physical products.

Please read this policy carefully before completing your purchase.

1. Digital Products

All products available on [B-gifts SA] are digital products, including:

  • Binance digital gift cards
  • Gaming gift cards
  • Digital codes
  • Activation keys
  • Online services

Products are delivered electronically after successful payment confirmation and order verification.

Once a digital product or code has been delivered, the order is considered successfully completed.

2. When Refunds May Be Accepted

Refund requests may be reviewed in the following situations:

Technical Issues

Examples include:

  • A code does not work despite correct usage instructions.
  • A confirmed product defect exists.
  • The product was not delivered due to an error caused by our store.

Customers should contact our support team within a reasonable time after receiving the product and provide the required details for verification.

3. Non-Refundable Cases

Refunds or replacements are not available when:

  • The digital code or product has been successfully delivered.
  • The code has been redeemed, activated, or used.
  • The code has been shared with another person.
  • The customer selected the wrong product, country, or region.
  • The customer entered incorrect email or account details.
  • The customer changed their mind after delivery.
  • The product is incompatible due to customer selection errors.
  • The product was purchased for unauthorized resale or misuse.

4. Customer Responsibility

Before completing payment, customers must ensure:

  • The correct product has been selected.
  • The correct region or country has been selected where applicable.
  • Email addresses and account information are accurate.
  • Product descriptions and requirements have been reviewed.

We are not responsible for mistakes caused by incorrect information provided by customers.

5. Payment Disputes and Chargebacks

If you experience an issue with your order, please contact our support team before opening a payment dispute or chargeback.

We will review your case and attempt to resolve legitimate issues as quickly as possible.

Unjustified chargebacks or false claims submitted to payment providers may result in:

  • Account restrictions.
  • Suspension of future purchases.
  • Additional actions to protect our business rights.

6. Cryptocurrency-Related Products

For products related to cryptocurrency services, including Binance products:

Customers are responsible for:

  • Providing correct account or wallet information.
  • Selecting the correct service or network when required.
  • Maintaining access and security of their accounts.

[B-gifts SA] is not responsible for:

  • Lost account access.
  • Sending digital assets to incorrect addresses.
  • Cryptocurrency price changes.
  • Issues caused by external platforms.

7. Refund Processing Time

If a refund is approved after review, it will be processed within a reasonable timeframe depending on:

  • The payment method used.
  • The payment provider.
  • Banking procedures.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

8. Contact Us

For refund requests or product issues, please contact us

[B-gifts SA]

Please provide:

  • Order number.
  • Email address used for purchase.
  • Description of the issue.
  • Any screenshots or information that may help our team review your request.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.

Any updates will be published on this page with the latest revision date.

Thank you for choosing [B-gifts SA].

We are committed to providing authentic digital products and reliable service to customers across Saudi Arabia and the GCC.